{"id":13,"date":"2021-08-27T12:55:36","date_gmt":"2021-08-27T03:55:36","guid":{"rendered":"https:\/\/az-teas.co.jp\/?page_id=13"},"modified":"2025-07-02T17:08:54","modified_gmt":"2025-07-02T08:08:54","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/az-teas.co.jp\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-28ffc168 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"28ffc168\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5be0f532\" data-id=\"5be0f532\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ca0686a elementor-widget elementor-widget-text-editor\" data-id=\"5ca0686a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<p>\u00a0<\/p>\n<p><\/p>\n<h1>AZ Teas Return &amp; Exchange Policy<\/h1>\n<p>At <strong>AZ Teas<\/strong>, we are committed to delivering only the freshest and highest quality teas. Customer satisfaction is our top priority, and we stand behind every product we ship. If you encounter any issues with your order, we\u2019re here to help.<\/p>\n<h2>Eligibility for Returns or Exchanges<\/h2>\n<p>We accept returns or exchanges for the following issues:<\/p>\n<ul>\n<li>Damaged packaging or product upon arrival<\/li>\n<li>Incorrect product delivered<\/li>\n<li>Quality-related concerns (e.g., expired product, contamination, or noticeable defects)<\/li>\n<\/ul>\n<blockquote>Note: As tea is a <strong>consumable product<\/strong>, we generally do not accept returns or exchanges for opened packages unless there is a confirmed quality issue.<\/blockquote>\n<h2>How to Submit a Claim<\/h2>\n<p>To initiate a return or exchange, please email the following to <a href=\"mailto:info@az-teas.co.jp\">info@az-teas.co.jp<\/a>:<\/p>\n<ul>\n<li>A brief description of the issue<\/li>\n<li><strong>Image or video proof<\/strong> clearly showing the problem<\/li>\n<li>Your <strong>order number<\/strong> and <strong>order date<\/strong><\/li>\n<\/ul>\n<h2>Claim Timeframe<\/h2>\n<ul>\n<li><strong>Local Orders (within Japan):<\/strong> Claims must be submitted <strong>within 10 days from the order date<\/strong><\/li>\n<li><strong>International Orders:<\/strong> Claims must be submitted <strong>within 20 days from the order date<\/strong><\/li>\n<\/ul>\n<p>Claims submitted outside this window may not be eligible for return, exchange, or refund.<\/p>\n<h2>Resolution Options<\/h2>\n<p>Once your claim is reviewed and validated, we will offer one of the following:<\/p>\n<ul>\n<li>A <strong>replacement<\/strong> of the product (subject to availability)<\/li>\n<li>A <strong>full refund<\/strong> to your original payment method<\/li>\n<\/ul>\n<h2>Additional Notes<\/h2>\n<ul>\n<li><strong>Return shipping is not required<\/strong> in most cases involving tea, especially when valid photo or video evidence is provided.<\/li>\n<li>If a physical return is necessary, AZ Teas will cover return shipping costs unless otherwise agreed.<\/li>\n<li>Please provide all required details clearly to help us resolve your claim as quickly as possible.<\/li>\n<\/ul>\n<p>For any inquiries or assistance, please contact us at <a href=\"mailto:info@az-teas.co.jp\">info@az-teas.co.jp<\/a>.<\/p>\n<p>We value your trust and support and remain committed to delivering premium-quality teas with every order.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 AZ Teas Return &amp; Exchange Policy At AZ Teas, we are committed to delivering only the freshest and highest quality teas. Customer satisfaction is our top priority, and we stand behind every product we ship. If you encounter any issues with your order, we\u2019re here to help. Eligibility for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":0,"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"wp:attachment":[{"href":"https:\/\/az-teas.co.jp\/ar\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}