Commercial Disclosure

  
Legal NameKK AZ Tea Japan Co., Ltd. (AZ Teas Japan)
Address3-5-4 Midorimachi, Hasuda City, Saitama 349-0140, Japan
Phone Number048-676-1346 (Hours: 9:00 AM – 5:00 PM, Weekdays only)
Email Addressinfo@az-teas.co.jp
Head of OperationsFaizal Majeed
Additional Fees– Domestic flat-rate shipping: ¥520 (free for orders over ¥8,000)
– Cash on Delivery (COD) fee: ¥800
– International shipping: calculated at checkout based on destination and weight
– International customers are responsible for any customs duties or import taxes imposed by their country
Exchanges & Returns Policy

＜Returns and exchanges requested by customers＞
Items before shipping: You may cancel your order by contacting our customer support.
Items after shipping: Unopened and unused items in their original packaging may be returned or exchanged within 10 days (Japan) or 20 days (international) of the order date. Customers are responsible for return shipping charges.

＜Returns and exchanges for defective goods＞
Please contact customer support at 090-4070-8806 or info@az-teas.co.jp. If the product is defective or incorrect, we will replace it or issue a refund at our expense.

Delivery TimesOrders are typically processed within 1–2 business days after payment confirmation.
Delivery time: 1–3 business days (Japan) and 4–10 business days (international).
Accepted Payment Methods– Credit Card (via Stripe): Visa, MasterCard, AMEX
– Cash on Delivery (Japan only, additional fee applies)
Payment PeriodCredit card payments are processed immediately at checkout.
COD payments are made upon delivery to the courier.
PriceProduct prices (excluding consumption tax) are listed on each product page.

Taxes will be calculated at checkout on cart value excluding shipping