AZ Teas Return & Exchange Policy

At AZ Teas, we are committed to delivering only the freshest and highest quality teas. Customer satisfaction is our top priority, and we stand behind every product we ship. If you encounter any issues with your order, we’re here to help.

Eligibility for Returns or Exchanges

We accept returns or exchanges for the following issues:

• Damaged packaging or product upon arrival
• Incorrect product delivered
• Quality-related concerns (e.g., expired product, contamination, or noticeable defects)

Note: As tea is a consumable product, we generally do not accept returns or exchanges for opened packages unless there is a confirmed quality issue.

How to Submit a Claim

To initiate a return or exchange, please email the following to info@az-teas.co.jp:

• A brief description of the issue
• Image or video proof clearly showing the problem
• Your order number and order date

Claim Timeframe

• Local Orders (within Japan): Claims must be submitted within 10 days from the order date
• International Orders: Claims must be submitted within 20 days from the order date

Claims submitted outside this window may not be eligible for return, exchange, or refund.

Resolution Options

Once your claim is reviewed and validated, we will offer one of the following:

• A replacement of the product (subject to availability)
• A full refund to your original payment method

Additional Notes

• Return shipping is not required in most cases involving tea, especially when valid photo or video evidence is provided.
• If a physical return is necessary, AZ Teas will cover return shipping costs unless otherwise agreed.
• Please provide all required details clearly to help us resolve your claim as quickly as possible.

For any inquiries or assistance, please contact us at info@az-teas.co.jp.

We value your trust and support and remain committed to delivering premium-quality teas with every order.