Shipping & Handling

At AZ Teas, we carefully package every order to ensure freshness, safety, and timely delivery. Whether you’re ordering locally in Japan or from abroad, we strive to provide a smooth shipping experience.

Domestic Shipping (within Japan)

All domestic orders are shipped via Japan Post. Standard delivery times range between 1–3 business days depending on your location.

International Shipping

We proudly ship worldwide using EMS Japan (Express Mail Service), a fast and reliable international courier.

• Delivery times vary by country but generally range from 4–10 business days..

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation. Orders placed on weekends or national holidays will be processed on the next business day.

Shipping Costs

Shipping costs are calculated at checkout based on package weight, destination, and shipping method. We aim to keep our rates fair and transparent.

Customs, Duties & Taxes (International Orders)

Please note that international customers are responsible for any customs duties, import taxes, or fees imposed by their local government. These charges are not included in the product or shipping price.

Delivery Issues or Delays

If your order is delayed or arrives damaged, please contact us at info@az-teas.co.jp with your order number and tracking information. We’ll work with the shipping provider to resolve the issue as quickly as possible.

Thank you for choosing AZ Teas. We are honored to share the finest teas of Sri Lanka with customers around the world.